Products and Services
 
Troubleshooting Networks Internet Setup E-Mail accounts
Laptops Computers Printers Modems
Fax Machines Computer Maintenance Software Databases
WebSite Design Web Hosting E-Commerce ISDN
Hubs Cellular Phones Ram Processors
Video Cards Sound Cards Monitors Keyboards
 
In fact we sell or can locate
just about anything for you!

Just call us on: 0870 345 0201
 
 
All Prices correct as of November 2004, excluding UK VAT @ 17.5%
Monday to Friday at our Office/Workshop 9.30am - 5.30pm £ 65.00 + VAT per hr (minimum charge 1 hour) or part thereof.
Monday to Friday Onsite 9.30am - 5.30pm £ 65.00 + VAT per hr (minimum charge 1 hour) or part thereof. Plus £20 + vat callout charge
Monday - Friday at our Office/workshop 5.30pm - 12.00pm £ 100.00 + VAT per hr (minimum charge 1 hour) or part thereof. Plus £20 + vat callout charge
Saturday - Sunday at our Office/Workshop 9.30am - 5.30pm £ 85.00+ VAT per hr (minimum charge 1 hour) or part thereof. Plus £20 + vat callout charge
Saturday - Sunday Onsite 9.30am - 5.30 pm £ 125.00 + VAT per hr (minimum charge 1 hour) or part thereof. Plus £20 + vat callout charge
Saturday - Sunday 5.30am - 12.00pm £ 150.00 + VAT per hr (minimum charge 1 hour) or part thereof. Plus £20 + vat callout charge
Online Technical Support including Desktop Streaming 9.30 - 5.30 daily except Sundays £ 1.50 + Vat per minute charged to your telephone bill

Tech Support Lines 0906 345 1630 / 31 / 32

This call will then be charged to your telephone bill at the rate of £ 1.50 + VAT per minute.
 
Onsite Maintenance Block Agreements
PC Computer Problems offer simple Maintenance Block Agreements. These are blocks of discounted labour hours to provide clients with ongoing IT support, as they require it. Clients can use their Maintenance Block Agreements to address any IT issues they have e.g. troubleshooting, analysis, or implementation.
     
Rates as of November 2004       Terms and Conditions:
Type of Maintenance Block Cost of Block Hourly Cost
5 pre-paid hours - 8 hr response 9.30 - 5.30 £ 345 £ 69.00
10 pre-paid hours - 8 hr response 9.30 - 5.30 £ 636.50 £ 63.65
20 pre-paid hours - 8 hr response 9.30 - 5.30 £ 1240.00 £ 62.00
30 pre-paid hours - 8 hr response 9.30 - 5.30 £ 1800.00 £ 60.00
5 pre-paid hours - 4 hr response 9.30 - 5.30 £ 425.00 £ 85.00
10 pre-paid hours -4 hr response 9.30 - 5.30 £ 810.00 £ 81.00
20 pre-paid hours - 4 hr response 9.30 - 5.30 £ 1,540.00 £ 77.00
30 pre-paid hours - 4 hr response 9.30 - 5.30 £ 2,160.00 £ 72.00
 
  • All prices are exclusive of VAT @ 17.5%.
  • Maintenance Block Agreements are paid for in advance. Call outs willbegin once payments have cleared into PC Computer Problems bank account.
  • Call outs cover business hours of 9:30am to 5:30pm, Monday through Friday. Larger blocks or extended after hours coverage can be negotiated.
  • Maintenance Block Agreements cover labour only. Any required software, hardware or consumables would be charged additionally. They do not however cover printer repairs.
  • PC Computer Problems will monitor use of Maintenance Block Agreements through "Onsite Worksheets". Clients will check and sign these after every call out. Call out times will be rounded up to the nearest quarter hour. Hourly rates are per engineer.
  • Maintenance Block Agreements are valid for nine months from date of purchase. Clients may carry forward up to two hours of an existing Maintenance Block Agreement to a new Maintenance Block Agreement. Otherwise unused hours are non-refundable.
  • If a Maintenance Block Agreement does not have sufficient hours to cover a call out, the client should organise a new Maintenance Block Agreement. Otherwise the client will be charged at our normal rates for additional hours outside of their remaining cover. PC Computer Problems will advise clients when they have less than 1 ½ hours remaining on a Maintenance Block Agreement.

To download a copy of this agreement please click below which should open Acrobat Reader, save the PDF document to your hard drive. Then print and fax your specifications to 0870 345 2334 so that we may begin your Onsite Maintenance.

 
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